Intellectual Property and Confidentiality
The Site and the Content are protected by copyright. Shawn Venasse – Sales Representative et al, its affiliates and its suppliers own and retain the copyright in the Site and the Content where indicated.
Your Use of the Site
We grant you a limited non-exclusive, non-transferable license to view, copy and print the Content on the Site (other than the design or layout of the Site) for your non-commercial or personal use only, if you attribute all Content that you download from the Site to Shawn Venasse – Sales Representative et al or the authors indicated, and that you keep intact all copyright, trade-mark or other proprietary notices. The copied and printed Content may not be altered in any manner.
You further acknowledge and agree that: (i) your use of the Site may be restricted or limited because of federal, provincial, state or other applicable laws or regulations, including the regulations and rules of applicable real estate bodies or organizations or other regulatory bodies & organizations; and (ii) you will act in accordance with all such restrictions and limitations.
You will be solely responsible for all costs associated with accessing and using any Content and/or the Site, including without limitation, telecommunications, modems, internet access, third-party software, equipment and any related maintenance, repair or recovery services.
We may, in our sole discretion, restrict, suspend or terminate your access to the Site or any of the Content, without notice to you.
Content and Links on the Site
The Content is for informational purposes only. None of the Content contained on the Site constitutes a recommendation to buy, sell or lease property of any kind. Due to the technical and security risks inherent on the Internet, and because the documents you may access may differ from the original depending on your browser software, the information accessed on the Site should not be used for making any real estate related decisions including buying, selling or leasing of property.
The documents and information available on the Site are not intended to provide you with any financial, accounting, tax, legal, environmental, building, construction, home inspection, renovation, decoration or related advice, nor are they official versions of documents required to be disclosed by Shawn Venasse – Sales Representative et al in compliance with applicable real estate laws. There is no guarantee that the documents and information contained on the Site are the most current source for information on or by Shawn Venasse – Sales Representative et al.
We may alter, modify or update the Site, including any of the Content, periodically, in our discretion. Such alterations, modifications or updates may include the addition or deletion of features, functionality, text, data or other content. We may also eliminate or cancel any part of the items of Content or categories of Content contained on the Site, at any time.
Information should be considered current only as of the time of initial publication, without regard to the date on which you access such information. Shawn Venasse – Sales Representative et al assumes no responsibility to resolve any problems or to correct any inaccuracies or defects in the Content or in the Site, nor does Shawn Venasse – Sales Representative et al assume any responsibility to update the Content or the Site.
Limitation of Liability and Disclaimer
The content on the site is provided for informational and educational purposes only. All content is provided “as is” without any warranties of any kind and we make no representations and disclaim all express and implied warranties and conditions of any kind arising by statute or otherwise in law with respect to the content and the site, including without limitation, warranties of merchantability or fitness for a particular purpose, non-infringement of intellectual property or warranty as to correctness, completeness, quality, timeliness, accuracy or reliability of the site, or any of the content, and we assume no responsibility to you or any third party for the consequences of any errors or omissions. We do not independently verify any of the information contained on the site.
You acknowledge that all content accessible on the site is being provided to you without liability on the part of us or of our trustees or officers, and no representation, warranty or condition with respect to the content is being made by us or our trustees or officers. You agree that neither us nor our trustees or officers will have any liability to you because of your use of the site, or any of the content. We expressly disclaim any liability whatsoever for any losses or damages, whether direct, indirect, special, incidental, consequential or otherwise, arising from the use of the site, or any of the content, even if caused by our negligence or the negligence of our trustees or officers, even if any of us have been appraised of the likelihood of such damages occurring, and whether such a claim is based on contract, tort or any other legal or equitable theory. In addition, Shawn Venasse – Sales Representative et al disclaims all liability for any losses or damages, whether direct, indirect, special, incidental, consequential or otherwise, arising from your violation of this agreement or your infringement, or infringement by any other user of your account, of any intellectual property right or other right of any person or entity. The agreement will inure to our benefit and our successors, assigns and licensees
We have security measures in place to protect the loss, misuse and alteration of the information posted on the Site. However, complete confidentiality or security is not possible over the Internet. Any information transmitted via the Internet may be intercepted by third parties. We assume no liability for interception, alteration or misuse of information transmitted over the Internet. We assume no liability for any viruses that affect your computer and we recommend that you take reasonable and appropriate precautions to protect your computer.
This website can be accessed from countries other than Canada. We make no representations that the Content of the Site is appropriate or available for use in other locations and accessing the Site from territories where its content is illegal is prohibited. If you access the Site from outside Canada, you do so on your own initiative and at your own risk and you are responsible for compliance with local laws.
Royal LePage provides a variety of products and services to the public, including, but not limited to, real estate brokerage services, real estate agency services, advising with respect to real estate purchase and sale, home leasing, property management, real estate brokerage franchising services, and other real estate advisory services.
In the course of providing these products and services, Royal LePage may collect certain personal information about its clients with their consent.
“Personal Information” means information about an identifiable individual. This may include, without limitation, the individual’s name, home address, age, income, credit history, or other financial information, credit card information, personal preferences, and other information about his or her family. Personal Information does not include the name, title, business address, or telephone number of an employee of an organization.
The ten principles of privacy
The following ten principles govern our actions as they relate to the use of Personal Information:
- Identifying purposes
- Limiting collection
- Limiting use, disclosure, and retention
- Safeguarding personal information
- Addressing complaints
Principle 1: Accountability
Royal LePage is accountable for all Personal Information in its possession or custody, including Personal Information disclosed to third parties for purposes of providing services requested by you.
Principle 2: Identifying purposes
Royal LePage will inform you of the purposes for which it is collecting any Personal Information, before or at the time the information is collected.
Principle 3: Consent
Royal LePage will obtain your consent before or when it collects, uses, or discloses your Personal Information.
Consent can be express, implied, or given through an authorized representative. You may withdraw your consent at any time (subject to any legal consequences of which you will be informed). Royal LePage, however, may collect, use, or disclose Personal Information without your knowledge or consent in exceptional circumstances where such collection, use, or disclosure is permitted or required by law.
Principle 4: Limiting collection
The information collected by Royal LePage will be limited to those details necessary for the purposes it has identified to you or to perform the services you have requested. Information will be collected by fair and lawful means.
Principle 5: Limiting use, disclosure, and retention
Personal Information will only be used or disclosed for the purpose for which it was collected unless you have otherwise consented. Personal Information may only be retained for the amount of time needed to fulfill the purpose for which it was collected.
In certain exceptional circumstances, Royal LePage may have a legal duty or right to disclose Personal Information without your knowledge or consent with respect to matters that concern the company’s or the public’s interest.
Principle 6: Accuracy
Royal LePage will keep Personal Information as accurate, complete, and current as necessary to fulfill the identified purposes for which it was collected. You may have this information amended where it is found to be inaccurate or incomplete.
Principle 7: Safeguarding personal information
Personal Information is safeguarded using measures appropriate to the sensitivity of the information.
Principle 8: Openness
Royal LePage will make information available to its clients, employees, and Royal LePage brokers about the policies and procedures Royal LePage uses to manage Personal Information. You have access to this information through our website, or through alternative means if requested.
Principle 9: Access
Upon written request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. Royal LePage will respond to such requests as efficiently as possible. If Royal LePage is prohibited from providing such access they will explain the reasons for the lack of access, except where prohibited by law.
Principle 10: Addressing complaints and suggestions
Application of the ten privacy principles – how we treat your personal information
The kind of information we collect
Royal LePage gathers and uses Personal Information in order to provide you with the products and services you have requested, namely: information that is required to effectively market and sell the property of sellers or lessors; to locate, assess, and qualify properties for buyers; to evaluate independent broker applicants; and to otherwise provide professional and competent real estate services to clients as well as to ensure that you are satisfied with the products and services we have provided. Royal LePage may also use your Personal Information to update you about our services and to offer you additional products or services that you may be interested in, so that we may continue to serve your real estate needs.
We may be required to collect your social insurance number if the federal government obligates us to do so pursuant to the Income Tax Act.
When you use the “Ask about this listing” feature on the Royal LePage Web site to request more information about a property from an agent, you agree to provide Royal LePage and the agent receiving the request with your browser history (recently performed searches on royallepage.ca, recently viewed listings) along with any searches or listings saved to your account where an account has been set up by you on the Royal LePage Web site.
How we use your information
At Royal LePage we use Personal Information for three general purposes:
To communicate with you in order to provide you with our products and services.
For inclusion in documentation relating to your particular real estate transaction.
Transactional information to monitor our level of service and report back to you to ensure your satisfaction with the provision of such services.
We will only use Personal Information for the purpose that we have disclosed to you. If we want to use your information for a different purpose, we will notify you and ask for your consent first.
When we are permitted to disclose your information
Royal LePage is obliged to keep your Personal Information confidential except under the following circumstances:
(i) When authorized by you
Many of the services offered by Royal LePage require us to obtain Personal Information about you in order to perform the services you have engaged us to provide. We will always obtain consent from you first, and we will never use the information for purposes other than those we have told you about.
You may withdraw your consent at any time, subject to any legal implications (which we will inform you about). In some cases, if you do not consent to our use or disclosure of certain Personal Information, we may be unable to continue to provide all or part of the services you have requested.
(ii) When required by law
The type of information we are legally required to disclose usually relates to government tax reporting requirements. In some cases, however, such as under a court order, we may be required to disclose certain information to persons specified in the court order. We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.
(iii) When permitted by law
The legislation has provided certain situations where Royal LePage is legally permitted to disclose Personal Information without your consent. Examples include situations involving the collection of debt in arrears, medical emergencies, or suspicion of illegal activities.
With whom we may share your information
(i) Royal LePage employees
(ii) Royal LePage affiliates
In order to better meet your needs, we may share some of your Personal Information with our affiliates. We will only do this with your express consent and you may withdraw this consent at any time. The procedure for withdrawing consent is outlined below under the section “Opting Out.”
(iii) Royal LePage third-party suppliers
If you access Royal LePage Web sites from third-party websites, including any partner or referral sites, you authorize Royal LePage to collect and use any Personal Information about you that you provide to us while visiting Royal LePage Web sites and to share with the third-party any Personal Information collected. You also authorize any such third-party to use any Personal Information or any content you may provide while using Royal LePage Web sites for preparing, using and distributing statistical, profiling, performance or operation reports.
(iv) Sale of business
We may transfer your personally identifiable information to a third party in connection with a sale, merger, or other disposition (whether of assets, stock, or otherwise) of our business.
How we safeguard information
Royal LePage has extensive controls in place to maintain the security of its information and information systems. Client and independent broker files are stored according to the sensitivity of the information contained therein. Appropriate controls (such as restricted access) are placed on our computer systems and data processing procedures. Physical access to areas where Personal Information is gathered, processed, or stored is limited to authorized employees.
When you telephone a Royal LePage employee to speak about your file, you may be asked for some personally identifying information. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.
In order to serve you better, Royal LePage offers clients access to certain information through its websites.
http://www.royallepage.ca provides general information about Royal LePage and the products and services it offers.
The Royal LePage Web site contains links to other Web sites, including those of its business partners. Royal LePage is in no way responsible and cannot guarantee the content or privacy of other sites linked to http://www.royallepage.ca.
Accessing and amending your information
As a client or Royal LePage broker, you have the right to access the Personal Information we keep in your file and you have the right to verify or amend the information if it is shown to be inaccurate. If you would like to view the Personal Information held in your file, please make a written request to the Privacy Officer at the address listed below, under “Questions, Concerns, and Complaints”. We will respond to your request as efficiently as possible.
To make a change, please make a similar request in writing to the Privacy Officer.
In order to provide you with our services and products, Royal LePage will, with your consent, share your personal information with other Royal LePage affiliates. Should you not want to receive promotional materials from or have your Personal Information shared with these companies please contact the Privacy Officer at the address, phone number, or e-mail address provided at the end of this document.
Anonymous information and “cookies”
Royal LePage may collect anonymous information about you. This means that the information collected cannot be traced back to a specific person. For example, our Web servers may record certain information automatically when you visit Royal LePage websites. This information is collected using “cookies” and might include the pages you visited, your IP (Internet protocol) address and other site usage statistics. This anonymous information is used for research and analytical purposes only (like evaluating how many visitors our Web sites receive or which pages they visit most often). It does not reveal any Personal Information about you, the user. This aggregate data may be disclosed to third parties, but never with personally identifying information.
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Questions, concerns, and complaints
Brookfield Real Estate Services
39 Wynford Drive, Toronto, ON M3C 3K5
T 416.510.5669 F 416.510.5856